Refund policy

Return & Exchange Policy

Last Updated: September 13, 2026

This Return & Exchange Policy applies to purchases from Taylor's Tech Trouble & Customs Creations LLC DBA Triple T Marketplace, referred to as “Triple T Marketplace.”

Because we sell both standard retail merchandise and custom-made products, return eligibility depends on the type of merchandise purchased.

Standard Retail Merchandise

Eligible non-custom merchandise may be requested for return or exchange within 14 days of delivery.

To qualify, merchandise must be unused, unworn, unwashed, unaltered, and in its original condition. Original packaging, tags, accessories, and components must also be included when applicable.

Merchandise that has been used, worn, washed, altered, intentionally damaged, or damaged after delivery is not eligible for return.

Customers are responsible for return shipping costs unless Triple T Marketplace sent the incorrect item or the merchandise arrived defective.

Original shipping charges are non-refundable unless otherwise required by applicable law.

Custom and Personalized Merchandise

All custom-made and personalized merchandise is generally final sale once production has begun.

This includes, but is not limited to, custom DTF apparel, embroidered merchandise, personalized products, custom graphics, names, dates, logos, customer-selected wording, custom colors, and other products created specifically according to a customer's instructions.

Custom merchandise may qualify for correction, replacement, or refund if Triple T Marketplace made an error or the merchandise arrived defective.

Apparel Sizing

Customers are responsible for selecting the correct size when placing an order.

Please review available sizing information before purchasing.

A custom item is not eligible for return or exchange solely because the customer selected the wrong size.

If Triple T Marketplace sends a different size than the size ordered, please contact us so we can correct the issue.

Sensory Products, Toys, and Light-Up Merchandise

For hygiene and safety reasons, opened or used sensory products, toys, light-up merchandise, and similar products may not be eligible for return unless they were defective when received.

Products containing batteries or electronic components should be tested promptly after delivery.

If merchandise arrives defective, contact us with your order information and photographs or video showing the issue.

Clearance and Final Sale Merchandise

Products identified as Final Sale, clearance merchandise, or other specifically designated non-returnable items cannot be returned or exchanged unless they arrive defective or Triple T Marketplace sent the incorrect product.

Incorrect, Damaged, or Defective Merchandise

Please inspect your order shortly after delivery.

If Triple T Marketplace sent the wrong merchandise or an item arrived damaged or defective, contact us promptly with your order number and clear photographs showing the problem.

After reviewing the issue, we may provide a replacement, correction, store credit, or refund depending on the circumstances.