Frequently Asked Questions
Taylor's Tech Trouble & Customs Creations LLC DBA Triple T Marketplace offers retail merchandise alongside custom printing and embroidery services.
What does Triple T Marketplace sell?
We offer custom apparel, DTF products, embroidery, personalized merchandise, sensory products, light-up toys, gifts, accessories, seasonal products, and a growing variety of other merchandise.
Do you make custom shirts?
Yes. Triple T Marketplace specializes in custom DTF apparel for individuals, families, businesses, events, organizations, and other customers.
Do you offer embroidery?
Yes. Embroidery is available on select shirts, jackets, hats, bags, and other compatible products.
Can I submit my own design?
Yes, provided you have permission to use the artwork.
For the best finished product, submit the highest-quality version of your artwork available.
Can you create a design for me?
Design assistance may be available depending on the project.
Simple setup may be included with certain products, while extensive editing, recreation, or original artwork may require an additional design fee.
Do you print copyrighted characters or logos?
We can only reproduce artwork when the customer has the legal right or appropriate permission to use it.
Triple T Marketplace may decline artwork that appears to violate copyright or trademark rights.
Why might the finished color look different from my screen?
Screens display colors using light, while printing and embroidery use physical inks, threads, garments, and materials.
Because of these differences, exact screen-to-product color matching cannot always be guaranteed.
Can I change my custom order?
Contact us as quickly as possible.
Changes may be possible before production begins. After materials have been ordered or production has started, changes may not be possible and additional charges may apply.
Can I cancel a custom order?
Contact us immediately.
A custom order may no longer qualify for cancellation or a full refund after artwork preparation, material purchasing, or production has begun.
Can I return custom merchandise?
Custom and personalized merchandise is generally final sale unless Triple T Marketplace made an error or the product arrived defective.
What happens if Triple T Marketplace makes a mistake?
Contact us with your order number and photographs showing the problem.
If we determine that we made an error, we will work with you on an appropriate correction, replacement, or refund.
Can I return regular merchandise?
Eligible unused standard merchandise may generally be requested for return within 14 days of delivery, subject to our Return & Exchange Policy.
Do you offer free shipping?
Not automatically.
Shipping charges are shown during checkout unless a specific promotion states otherwise.
How long does an order take?
Processing time varies.
Ready-to-ship merchandise generally requires less preparation than DTF apparel, embroidery, personalized merchandise, or other made-to-order products.
Shipping transit time begins after production and processing are complete.
What happens if tracking says delivered but I don't have my package?
Check the delivery area and contact the carrier first.
If additional assistance is needed, contact Triple T Marketplace with your order number and tracking information.
What if my light-up toy or electronic item doesn't work?
Please test the product shortly after receiving it.
If it appears defective when received, contact us with your order number and photographs or video demonstrating the issue.
Are sensory toys suitable for every child?
No product is appropriate for every age, ability, or situation.
Customers should review the product description, packaging, manufacturer recommendations, age guidance, warnings, battery information, and small-parts information before use.
Children should be supervised when appropriate.
How do I contact Triple T Marketplace?
Use the Contact Us page at shoptriplet.com. If your question concerns an existing purchase, include your order number.